Member Service Representative

Apply today to become a Member Services Representative in Urbandale, Iowa! Looking for a dynamic role where your customer service skills make a real difference? We're seeking an energetic and detail-oriented Member Services Representative to provide exceptional support to our client's members. Based on-site in Urbandale, Iowa, this is a fantastic opportunity to grow within a friendly, fast-paced environment. If you thrive in a customer-focused setting, look forward to great training and onboarding, and want to be a key player in helping members navigate their plans, this role is perfect for you!

Work Model:

• On-Site to start, Hybrid available after onboarding

What You Will Do:

• Handle inbound calls and accurately document all member interactions
• Respond to standard and complex customer inquiries via phone or email regarding products, services, and coverage options
• Research and follow up on customer issues promptly and professionally
• Assist with payments, rate and plan information, and coverage changes
• Route members to the appropriate carriers for claims or additional information
• Gather missing details and escalate issues when necessary to ensure member satisfaction

What You Will Need To Be Successful:

• At least 1 year of call center experience
• High school diploma or equivalent
• Excellent verbal communication skills with the ability to quickly build rapport
• Strong computer proficiency with comfort managing multiple screens and applications simultaneously
• Bachelor's degree (preferred)

Benefits Overview:

• 401k
• Major health insurances
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits
• $19.00 per hour

Interested and qualified candidates can contact Kyle Broshar at (515) 225-7000 or email kbroshar@thepalmergroup.com.

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