Customer Support Representative II

Are you passionate about helping customers, solving problems, and building strong relationships? We’re seeking a Customer Support Representative II to join a dynamic customer service team supporting products, services, and customer inquiries. In this role, you’ll serve as a key point of contact for customers and business partners, providing solutions, handling escalated issues, and delivering an exceptional customer experience. Apply today!

Work Model: 

• On-Site

What You Will Do:

• Provide advanced customer and channel partner support while resolving moderately complex inquiries
• Respond to customer concerns with professionalism, urgency, and accuracy
• Process custom and special orders while coordinating with internal teams for successful delivery
• Handle escalated customer issues and provide approvals when appropriate
• Build and strengthen customer relationships through inbound and outbound communication
• Document customer interactions, maintain CRM records, and schedule follow-up activities
• Identify customer needs through active listening and strategic questioning
• Deliver service that drives customer satisfaction, loyalty, and retention
• Ensure compliance with company policies, procedures, and industry regulations
• Participate in ongoing training to expand product knowledge and customer service expertise

What You Will Need to Be Successful:

• Strong customer service, communication, and relationship-building skills
• Ability to resolve customer issues and navigate challenging situations effectively
• Experience building rapport and fostering customer loyalty
• Ability to identify customer needs and recommend appropriate solutions
• Sales-focused mindset with an emphasis on customer service and retention
• Experience in customer service, call center, sales support, or related roles
• Proficiency with CRM systems and digital communication tools
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Post-secondary education or relevant training, with 1-3 years of customer-facing experience and the ability to work independently

Benefits Overview: 

• 401k
• Major health insurances  
• Employee Stock Ownership Plan (ESOP)  
• Click here for a complete list of benefits

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.