Customer Service Specialist – Temp Opportunity

We are seeking a Customer Service Specialist who is passionate about helping people and providing excellent public service. This role serves as a primary point of contact for customers, assisting with information, schedules, cost programs, and resolving concerns in a courteous and professional manner. The ideal candidate enjoys working with the public, thrives in a fast-paced service environment, and takes pride in representing the organization in every customer interaction. Apply today!

Work Model: 

• On-Site

What You Will Do:

• Interact with customers in a positive, calm, and cooperative manner to answer questions, provide directions, and de-escalate conflict as needed
• Identify passenger stop locations and explain costs of services, regulations, and transfer rules
• Respond effectively to unusual and difficult situations, including emergencies, upset customers, customers with language or speech barriers, and customers with special needs
• Record customer comments, complaints, commendations, and recommendations in the database
• Process client applications and determine eligibility
• Manage inventory and distribution of company documents
• Maintain customer and client databases

What You Will Need to Be Successful:

• High school diploma or equivalent with at least one year of customer service experience (high‑volume call center or public-facing role preferred)
• Strong customer service skills with a courteous, patient, and positive attitude
• Flexibility to work off-hours shifts as required
• Ability to use Microsoft Office, manage databases, and accurately handle monetary transactions
• Knowledge of Des Moines and surrounding areas; bilingual skills are a plus

Benefits Overview:

• 401k  
• Major health insurances  
• Employee Stock Ownership Plan (ESOP)  
• Click here for a complete list of benefits  

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.