Customer Support Representative II

Join a well-established industry leader as a Customer Support Representative II, providing frontline support to customers, dealer partners, and internal teams. Resolve product-related questions and issues while delivering exceptional service that drives customer satisfaction and loyalty. If you are interested in learning more, apply now!

Work Model:

• On-Site | Monday – Friday
• Training is 8 AM – 4:30 PM first 6 weeks
• Work hours: 3 shifts available 
  • 7:00 AM – 3:30 PM
  • 8:00 AM – 4:30 PM
  • 9:30 AM – 6:00 PM

What You Will Do:

• Provide exceptional customer support by handling inbound calls and emails from customers and dealers regarding orders, products, and purchasing inquiries
• Research, resolve, and follow up on complex customer issues, including occasional outbound communication and escalations
• Process orders, document interactions, and maintain accurate records within the CRM/case management system
• Build customer relationships through professional communication, product knowledge, and a commitment to customer satisfaction

What You Will Need to Be Successful:

• Strong customer service, communication, and relationship-building skills with the confidence to handle customer inquiries and challenges
• Ability to research, troubleshoot, and resolve issues while managing multiple tasks in a fast-paced environment
• Experience with call center, customer support, dealer channel, or similar customer-facing roles; agriculture or technology industry experience is a plus
• Dependability, proficiency with Microsoft Office, and the ability to work effectively in a remote environment with reliable internet access

Benefits Overview:

• 401k 
• Major health insurances 
• Employee Stock Ownership Plan (ESOP)  
• Click here for a complete list of benefits 

Interested and qualified candidates can contact the Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.