Product Support Specialist

Palmer Group has partnered with our client in their search for a Product Support Specialist to provide exceptional customer service by assisting customers over the phone. Working within the phone queue, you'll help resolve inquiries, troubleshoot issues, and deliver a positive customer experience with every interaction. If you meet the qualifications below, apply today!

Work Model: 

• Remote
• 8:00 AM – 5:00 PM
• Monday – Friday

What You Will Do:

• Provide front-line customer support via phone, email, and chat, resolving inquiries and technical issues
• Troubleshoot customer concerns using multiple systems, tools, and resources
• Document customer interactions and maintain accurate support records
• Educate customers on product best practices while delivering an exceptional customer experience

What You Will Need to Be Successful:

• Previous experience in customer service or call center experience, including handling inbound phone inquiries
• Strong communication, problem-solving, and troubleshooting skills with keen attention to detail
• Ability to learn new technology, navigate multiple systems, and use CRM/ticketing tools (Salesforce experience preferred)
• Self-motivation and dependability, with the ability to work effectively in a fast-paced remote environment and quickly ramp up with minimal training

Benefits Overview:

• 401k
• Major health insurances
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.