Customer Support Representative II

Our client is searching for a Customer Support Representative II to join their team! This role will serve as a primary point of contact to provide guidance and support to partners and customers, addressing product-related questions and concerns. The Customer Support Representative II will focus on resolving issues of moderate complexity to enhance overall satisfaction and maintain strong, ongoing relationships. Apply now!

Work Model:

• On-Site 
• 8-hour shift between 7:00 AM and 6:00 PM
• Monday – Friday

What You Will Do:

• Serve as the key point of contact for inbound calls, working with customers, delivering detailed product/service information, and resolving complex questions and escalations
• Build and maintain strong client relationships through proactive outreach
• Coordinate orders and cross-functional resources to ensure accurate, timely delivery and customer satisfaction
• Maintain accurate CRM records

What You Will Need to Be Successful:

• Strong customer service or call center experience
• Effective communication and solid troubleshooting ability
• Dependability and self-motivation with a stable work history

Benefits Overview:

• 401k
• Major health insurances
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.